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Delivery, Returns & Warranty
Delivery
All our prices include both VAT and standard delivery to UK mainland addresses. Postcodes not covered by standard UK free delivery are detailed below. If however your order is less than 1kg and your delivery postcode is still within the UK we will still be able to send your order for free via recorded post so you can still choose the free option when checking out. Should you require delivery to "out of bounds" postcodes for larger weight orders or to any non UK country (all orders) please email us via the contact us page with details of what you wish to order and your full delivery postal address and we will come back to you with our best price for delivery.
We aim to despatch your order within 3 working days of receipt, however should any of the items on your order be out of stock we will email you within 1 working day of receiving your order to let you know and wherever possible advise you of an eta for delivery. If you decide you are not happy to wait we will of course cancel the out of stock lines and refund the relevant payment.
As we source our products from a number of suppliers as well as direct from our own stocks your order can be delivered via a number of different methods. It will be sent either via recorded post or by an efficient and insured courier direct from us, our drop shipper or, in the case of larger items like toolboxes, direct from the manufacturer. Thus making our delivery quicker and more cost effective.
All orders are sent fully traceable and will require a signature upon receipt as proof of delivery so when placing your order please ensure you provide us with a delivery address where someone will be able to sign for your parcel at anytime thus reducing the problems that come with rearranging deliveries or items being returned to sender.
We would also request that you fully inspect your delivery wherever possible before you sign for it and detail any issues regarding damage on the delivery driver's notes before accepting the parcel. This helps us make a claim if needed. We would ask that special attention is made to pallet deliveries containing toolboxes and the like so that they are fully checked for damage and you only sign for them once you are happy to accept them as no claim for damage can be made for pallet deliveries after you have signed for them.
In the unlikely event that you do need to report any issues of damage please email us within 24 hours of receipt and let us know the full extent of the problem. Please send us pictures of the damage wherever possible and remember to include your order number and contact details in the email so we can investigate and come back to you to resolve. Rest assured we will aim to resolve any damage claim as quickly as possible!
Returns
If for any reason you are not happy with your purchase and you have changed your mind and wish to return your order you can. Just contact us within 7 days of receipt to let us know and we will send you an email detailing what to do. Please note that we cannot accept return postage costs for standard returns. Returns for refund must be received back within 14 days of delivery and must be received back new, un-used and in their original packaging so that they can be re-stocked and re-sold.
Warranty
All products sold are covered by each individual manufacturer's warranty which is a standard 12 month warranty unless otherwise specified. If you would like to know the warranty terms of any of our products please email us with the items you are interested in and we will be happy to confirm that manufacturer's warranty terms to you. Remember that terms and conditions do apply to any warranty so please read all warranty information carefully.
In the unlikely event a product fails under warranty please contact us straight away advising us of the item part number (if known),the brand, the fault and your contact details and we will email you with what to do. Alternatively you can return the item to us at the address below along with your proof of purchase, details of the fault and your contact details and we will either repair or replace the item if it is deemed to have failed under warranty. Repair or replacement is down to the individual manufacturers warranty practice.
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